Refund policy
We stand behind what we present. If something isn't right, here's how we make it right.
policy
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Return Window 14 days From delivery date |
Refund Processing 5–10 business days Once approved |
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How to Return Email us first |
Damaged or Wrong Item Contact within 48 hrs Return covered by Runway |
Items Must Be Returned
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— Unworn, unwashed, unused |
— Dust bags & accessories included |
Not Eligible for Return
Final sale items · Items worn, washed, or damaged post-delivery · Items missing tags or packaging
Refunds are returned to your original payment method. Sale items and sourced pieces may be refunded as store credit. All returns must be initiated through Runway — contact hello@runwayegypt.com to begin.
