Customer Care
Frequently asked questions
Orders, delivery, returns, payments, accounts, and brand inquiries—answered directly.
Browse selected collections, select your preferred piece, choose your size, and proceed to checkout. Once your order is confirmed, you’ll receive a confirmation email with your order details.
Orders are processed quickly to ensure fast delivery.
If you change your mind, you can always cancel your order before it leaves our warehouse from our application and we'll process your refund right away.
However once an order is shipped, we cannot guarantee cancellation before it arrives to you, then you can request a return.
We currently deliver all across Egypt, with different delivery time.
Delivery typically takes 2–5 business days, depending on your location on standard delivery, and 24 hours for Runway Swift orders.
Our delivery partner will attempt to contact you. If delivery fails, a second attempt may be scheduled.
Please check our policy Returns & Refunds
Each product includes a size guide. If you’re unsure, our support team can assist you.
We aim for accuracy in all visuals. Slight variations may occur due to lighting or screen settings.
We accept secure online payments via cards, apple pay, and other available payment options at checkout.
Yes, Cash on Delivery is available for selected locations.
You can reach us via the following:
Email:customercare@runwayegypt.com
Chat: on our ios/android application
